1. Introduction
SnapTrax is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the SnapTrax app (the "App").
By using the App, you consent to this Privacy Policy. If you do not agree, please do not use the App.
2. Information We Collect
2.1 Information You Provide
We may collect information you provide directly, including:
- Account details (name, email, password)
- Files and documents you upload
- Form fields, signatures, or text you insert into documents
- Preferences, settings, and saved templates
- Support messages or communications with us
2.2 Automatically Collected Information
When you use the App, we may automatically collect:
- Device information (model, OS, app version)
- Log data (IP address, access times)
- Usage analytics (features used, crash reports)
2.3 Optional Integrations
If you connect the App to a third-party service (such as cloud storage), we collect only the permissions required to enable the feature.
3. How We Use Your Information
We use the collected information to:
- Operate and maintain the App
- Store and process user files and documents
- Provide features such as document editing or template tools
- Improve performance, reliability, and user experience
- Respond to support requests
- Detect and prevent misuse or security issues
- Comply with legal obligations
We do not sell your data.
4. User-Uploaded Content
SnapTrax allows you to upload documents, forms, and images ("User Content").
- You retain ownership of User Content.
- You are solely responsible for ensuring that your uploads comply with all applicable laws and rights.
- We do not review, monitor, or validate uploaded content for accuracy, legality, or copyright.
- User Content is used only to operate features within the App.
5. Cookies & Tracking Technologies
The App may use standard technologies such as:
- Local storage
- Analytics tools
- Crash reporting tools
These help us improve performance and stability. No advertising or marketing tracking is used.
6. Sharing of Information
We may share information only in the following situations:
6.1 Service Providers
We may share limited data with trusted service providers who help us:
- Host our servers
- Store and process data
- Provide analytics and crash reporting
These providers are contractually prohibited from using your information for any other purpose.
6.2 Legal Compliance
We may disclose information if required to do so by law, court order, or lawful government request.
We do not sell, trade, or rent user data.
7. Data Storage & Retention
- User Content is stored only as long as your account is active or you choose to store it.
- You may delete files at any time within the App.
- Backups may persist for a limited period as part of normal system operations.
We take reasonable steps to secure your information, but no system is fully secure. Use of the App is at your own risk.
8. Data Rights & Choices
Depending on your location, you may have rights including:
- Access to your data
- Correction of inaccurate information
- Deletion of your account or content
- Export of your data
To exercise these rights, contact us at the email listed below.
9. Children's Privacy
SnapTrax is not intended for individuals under 18.
We do not knowingly collect information from children. If we learn that a minor has used the App, we will take appropriate steps to delete the associated information.
10. Third-Party Links
The App may provide links to third-party forms, websites, or resources.
We are not responsible for the privacy practices or content of external sites.
11. International Users
If you access the App from outside the United States, you consent to the transfer and processing of your data in accordance with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be reflected by the "Last Updated" date.
Continued use of the App indicates acceptance of the revised policy.
13. Contact Information
For privacy questions, data requests, or legal inquiries:
Email: Support@SnapTrax.app
Subject: "SnapTrax – Privacy Inquiry"